Customer Success Manager

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Build and nurture strong relationships with C-suite executives, operational leaders, IT stakeholders, and business teams.

• Act as the chief post-sales strategic advisor, aligning UiPath automation and Agentic AI capabilities with customer objectives.

• Create and implement success plans that drive measurable results, platform adoption, retention, and expansion.

• Conduct executive business reviews, steering committees, and discussions focused on value realization.

• Oversee intricate, multi-workstream transformation initiatives.

• Set up governance frameworks, success metrics, risk management strategies, and executive reporting systems.

• Coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product teams, and partner ecosystems.

• Identify and manage risks while ensuring program momentum is maintained.

• Discover scalable automation opportunities within the customer portfolio.

• Assist delivery teams in requirements gathering and process/technology redesign.

• Stay informed on industry trends, regulatory changes, Agentic AI innovations, and automation technologies.

• Provide guidance to customers on industry-specific use cases and best practices.

• Assist customers in defining, measuring, and communicating the business impact of automation and AI initiatives.

• Convert technical capabilities into business outcomes.

• Spot expansion opportunities that align with the evolving needs of customers.

• Foster customer advocacy through successful outcomes and robust partnerships.

⛳️ Requirements

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or similar customer-facing roles.

• Demonstrated success in leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance.

• Capability to translate complex concepts into clear, business-oriented messaging for varied audiences.

• Strong communication, presentation, facilitation, and stakeholder management abilities.

• Executive presence with the capacity to influence without formal authority.

• Experience in building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes.

• Comfort in discussing automation, AI, cloud technologies, and enterprise software with both business and technical audiences.

• Ability to quickly learn and adopt emerging technologies and apply them to customer challenges.

• U.S. citizenship is required.

• Experience in enterprise organizations or technology environments is preferred.

• Background in enterprise IT, enterprise applications, digital transformation, or operational excellence programs is preferred.

• Experience in management consulting, transformation consulting, or leading enterprise programs is preferred.

• Familiarity with SaaS, automation, AI, workflow, or digital transformation platforms is preferred.

• A bachelor's degree is required; an advanced degree is preferred.

🏝️ Benefits

• Base salary of $123K–$150K.

• Equity.

• Commission.

• Flexible work arrangements.

• Reasonable accommodations available for candidates upon request.

• AI interview recording and transcription for internal evaluation.