Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of property management clients, ensuring their retention, satisfaction, and growth.

• Act as the main contact point, guiding clients through the adoption process and their overall success journey.

• Understand customer objectives and provide tailored solutions to meet those needs.

• Utilize AI-driven health signals to identify churn risks and prioritize outreach efforts.

• Conduct regular check-ins, business reviews, and sessions to gather product feedback.

• Showcase new features and best practices to clients.

• Ensure customer platforms are current and properly configured.

• Suggest modifications that enhance platform performance.

• Assist clients in adopting AI-driven features and recommend automation to minimize manual tasks.

• Collaborate with the Sales team on contract renewals, negotiations, and expansions.

• Work alongside the Support team for Tier 3 escalations.

• Coordinate with Professional Services for training and configuration needs.

• Relay customer feedback during discovery calls with Product and Engineering teams.

⛳️ Requirements

• Bachelor’s degree and/or at least 3 years of relevant experience.

• Familiarity with the vacation rental or short-term rental sectors.

• Proven experience working with executive-level clients.

• Daily engagement with AI tools (such as Claude, ChatGPT, or integrated platform AI) to enhance capacity and quality of output; this is essential.

• Capability to articulate AI-driven product features in simple terms for non-technical property managers and owners.

• Excellent communication, organizational, and prioritization abilities.

• Experience in project management is beneficial.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible paid time off policies.

• Health Savings Account with an annual match of up to $2,000.

• Flexible Spending Accounts available.

• Up to $900 annually in Wellness Rewards.

• Retirement plan with an employer matching contribution.

• Unlimited access to professional training and development opportunities.

• Company-sponsored life insurance and long-term disability coverage.

• Supportive and flexible work environment.

• $150 quarterly gift for personal use.