Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for clients once new opportunities are established, ensuring seamless transitions and clear expectations.

• Collaborate with recruiting and delivery teams to ensure accurate staffing of engagements and adherence to schedules.

• Keep clients updated on the progress of delivery, timelines, and any changes that may arise.

• Identify delivery risks early and work towards their resolution.

• Oversee consultant performance, attendance, and client satisfaction levels.

• Conduct regular check-ins with clients and consultants to pinpoint performance issues, concerns regarding engagement, and any scope expansion.

• Partner with internal teams to assist in coaching, replacement, or off-boarding decisions.

• Maintain precise records of consultant performance and feedback from clients.

• Identify new client needs, upcoming programs, and potential expansion opportunities.

• Convert client discussions into qualified leads for the VP of National Accounts and the sales team.

• Monitor client business priorities, program cycles, and changes in funding.

• Assist in account planning by providing daily insights about clients.

• Facilitate connections between the VP of National Accounts, recruiting, delivery, and account leadership teams.

• Deliver account status updates and performance summaries to leadership.

• Highlight risks, achievements, and opportunities that exist between sales and delivery.

⛳️ Requirements

• Over 5 years of experience in recruiting with a solid history of meeting and surpassing targets.

• More than 3 years of experience in client support or account management.

• Exceptional communication and interpersonal skills.

• Capability to analyze data and market trends to guide sales strategies.

• Familiarity with CRM software and various sales tools.

• Proven track record in establishing and sustaining relationships with clients and partners.

• Ability to remain in a stationary position, often standing or sitting for extended periods.

• Proficient in communicating information to others.

• Capacity to perform repetitive motions involving wrists, hands, or fingers.

• Skill in evaluating the accuracy, neatness, and thoroughness of assigned tasks.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements to promote work-life balance.