Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate strong relationships with client organizations, particularly at the executive level, through regular business reviews and strategic planning sessions.

• Spearhead innovative engagement initiatives, project updates, and solution optimization efforts.

• Promote best-practice sharing and arrange networking events to create a vibrant client community.

• Establish robust internal collaborations to effectively address client needs.

• Oversee contract renewals and identify opportunities for expansion.

• Coordinate additional services while advocating for client requirements and product enhancements.

• Define and monitor performance targets.

• Collect client feedback and collaborate with internal teams to improve customer experiences and drive product advancements.

⛳️ Requirements

• 3+ years of experience in Account Management, Customer Success Management, or similar customer-facing relationship roles.

• Consistently demonstrated ability to meet and surpass annual sales quotas.

• Preferred knowledge of Employee Assistance programs, employee wellness, health and benefits, recognition, perks, or Human Capital Management sectors.

• Proven track record in retaining and expanding account relationships, as well as managing complex alliances and channel partners.

• Strong consultative problem-solving skills and a project management mindset.

• Excellent interpersonal abilities along with solid written and verbal communication skills.

• A proactive, entrepreneurial mindset with the ability to adapt and succeed in dynamic environments.

• Experience using Salesforce or a comparable CRM for data-driven decision making.

• Willingness to travel within assigned regions as required.

🏝️ Benefits

• Sales incentive plan.

• Comprehensive training and onboarding programme.

• Flexible work options: fully remote anywhere in the UK or hybrid with access to our Glasgow and London offices.

• Pension.

• Private Medical Insurance including Digital GP.

• Healthcare Cash Plan - claim back dental expenses or the cost of new glasses.

• Dental Plan.

• Life Insurance.

• Group Income Protection.

• 24 days of annual leave plus two additional wellbeing days per year, in addition to 8 bank holidays.

• Access to numerous perks including cashback offers and discounted gift cards for your favorite brands, discounted cinema tickets, and more.

• Employee Assistance Programme (EAP) provided in a fully confidential manner.