Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Crafting strategies to achieve business case goals through close collaboration with the customer.

• Taking ownership of forecasting Taulia’s revenue from various business programs.

• Aiding in the implementation of strategies with customers to enhance revenue outcomes for both the client and Taulia.

• Engaging in customer workshops to align business objectives with all aspects of service delivery.

• Cultivating relationships with senior stakeholders at designated client accounts.

• Utilizing proprietary Taulia data analytics technology to perform comprehensive analyses of business programs and supplier behavior.

• Defining and presenting actionable recommendations to enhance and expand the customer’s program based on Taulia’s prescriptive data analytics.

• Securing customer commitment to proceed with recommended actions.

• Collaborating with the Supplier Marketing and Supplier Sales teams to execute campaigns that contribute to the development of the customers' business programs.

• Assisting with change management initiatives necessary for customers to fully embrace the Taulia platform and meet their business goals.

• Leading business reviews with assigned customers, including the development of presentation materials.

• Fostering the operational relationships of each assigned customer.

• Conducting regular check-ins, tracking progress toward goals, and ensuring the program remains on course.

• Addressing business escalations as needed.

• Participating in contract renewal discussions with customers as required.

⛳️ Requirements

• A minimum of 5 years of professional experience.

• Previous experience in Working Capital programs, Trade Finance, Procure-to-Pay, Supply Chain, and/or Business Consulting is preferred.

• Knowledge in Working Capital Management, Purchase to Pay processes, and/or Supply Chain Finance.

• Comfortable with financial concepts.

• Experience in enterprise, global, or large-scale projects, demonstrating strong business acumen and understanding of organizational challenges.

• Proven ability to lead live and web-based meetings while effectively conveying concepts.

• Strong customer-facing skills, including the ability to handle challenging conversations.

• Excellent communication skills (written, verbal, and active listening).

• Personable and capable of developing and sustaining strong relationships.

• Credible and confident, able to engage an audience while delivering presentations.

• Naturally curious with strategic thinking and problem-solving capabilities.

• Organized and detail-oriented, while also grasping the broader perspective.

• Adaptable and thriving in a fast-paced environment.

• Effective under pressure, skilled in managing customer escalations.

• High level of initiative and a self-starter attitude, with the ability to take ownership of projects and drive results independently.

• Proficient in learning new software and possessing intermediate to advanced Excel skills.

• Proficiency in English is required.

• Fluency in an additional European language (such as German, Dutch, or others) is considered a significant advantage.

🏝️ Benefits

• Competitive benefits program.

• RSU incentive plan.

• Annual performance bonus.