Customer Success Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Serve as the primary program manager.

• Actively identify challenges and gaps within platforms, customer, or vendor processes, and collaborate with Tangoe Teams to offer alternative solutions that uphold a high standard of Customer Satisfaction/CSAT.

• Balance customer advocacy with Tangoe's best interests in business strategy.

• Lead all customer calls to ensure the program progresses appropriately.

• Exhibit a comprehensive understanding of Tangoe products and services to facilitate valuable strategic discussions.

• Generate lead opportunities while engaging customers in discussions about expanding or enhancing current solutions.

• Efficiently monitor and communicate issues and overall objectives with the client.

• Participate in strategic planning sessions and account reviews with customers as business needs dictate.

• Engage in industry and platform-agnostic program management.

• Be accountable for notifications and awareness throughout Tangoe regarding the risk and health of the customer portfolio.

• Perform any additional duties as assigned by your manager.

⛳️ Requirements

• Proficient in both written and spoken French and English (this is mandatory).

• At least 2 years of experience in a dynamic, customer-facing role.

• Experience working directly with customer decision-makers and managing customer escalations.

• Strong interpersonal skills for collaborating with internal teams, clients, and vendors.

• Comfortable collaborating across teams to achieve results and resolve issues.

• Demonstrated ability to work independently as well as part of a team.

• Detail-oriented with exceptional analytical and problem-solving capabilities.

• Exhibits excellent written and verbal communication skills.

• Ability to manage multiple tasks and prioritize workload to meet deadlines effectively.

• Capable of driving issue resolution under pressure.

• Proficient in MS Office applications and generally adept with technology, including the use of various tools and systems.

• Experience in the telecom industry would be advantageous.

🏝️ Benefits

• Equal opportunity employer