Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Implementation & High-Touch Onboarding: You will assist new clients throughout the onboarding journey, ensuring that Sunhat is implemented correctly—both from a technical and functional perspective—within their organization.

• Strategic Advisory: Acting as the primary liaison for sustainability teams, you will not only clarify the software's functionalities but also aid them in efficiently mapping complex frameworks (MSCI, ISS, ISO) within Sunhat.

• Adoption & Value Creation: You will evaluate platform usage, identify obstacles to adoption, and proactively ensure our users derive maximum business value (e.g., enhanced rating management).

• Feedback Loop & Product Influence: Serving as the "Voice of the Customer," you will convert regulatory requirements and customer feedback into actionable insights for our product team.

• Knowledge Leadership: You will develop best practices and guides that empower our clients to effectively manage their ESG transformation.

⛳️ Requirements

• ESG Specialist: You possess a robust understanding of ESG rating systems (MSCI, ISS, Dow Jones Sustainability Index, or FTSE).

• Compliance Expertise: You have experience with ISO standards (e.g., 14001, 9001) and a firm grasp of management systems and audit principles.

• SaaS Experience: Your background includes a customer-centric role (CSM, account management, or consulting), with expertise in driving software adoption within large organizations.

• Personality: You are sociable, energetic, and enjoy engaging proactively with others. You confidently operate alongside management and sustainability teams.

• Analytical Techie: Excel and Google Sheets are your tools of choice, and you relish the challenge of translating complex data structures into logical workflows.

• Languages: You are fluent in German and English, with French being a significant advantage to assist our clients in France.

🏝️ Benefits

• Competitive Pay & Equity: We provide a salary package that is competitive within the market along with options for company equity.

• Flexible Work: You have the option to work fully remotely within Germany or utilize our offices located in Cologne, Hamburg, and Berlin.

• Family First: We prioritize your work–life balance by offering generous flexibility in both time and location.

• Tech Stack & Tools: You will receive everything necessary to hit the ground running, from a MacBook to essential software.

• Continuous Learning: You will benefit from a training budget for courses, conferences, and additional learning opportunities.

• Feelgood Budget: Enjoy a tax-free benefit of €50 per month for shopping vouchers or your Urban Sports Club membership.