Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of 3–5 enterprise accounts.

• Facilitate successful implementation, deployment, and adoption within major healthcare systems.

• Manage the comprehensive QBR process for your accounts.

• Lead 'At The Elbow' training and onsite coordination efforts.

• Establish and nurture professional relationships with C-level executives, clinical department heads, and IT leaders.

• Proactively seek out opportunities for usage expansion and drive initiatives to achieve or surpass revenue and retention goals.

• Create innovative solutions to address risks and refine deployment playbooks.

⛳️ Requirements

• Education: Bachelor’s or Master’s Degree.

• Experience: Over 5 years of enterprise customer-facing experience specifically in Healthcare SaaS.

• Communication: Outstanding communication, presentation, and conflict resolution abilities.

• Project Management: Strong capability to think critically, prioritize tasks effectively, and manage complex timelines.

• Technical Savvy: Proficient in MS Office, G Suite, and CRM tools; capable of mastering the technical details of EMR integrations.

• Travel: Willingness and ability to travel 50%+ across the US to engage clients and oversee deployments.

• Flexibility: Openness to work flexible hours to accommodate providers’ schedules across multiple time zones.

• Solid understanding of medical documentation and clinical workflows (strongly preferred).

• Previous experience in managing revenue targets or expansion quotas (strongly preferred).

• Consulting experience (strongly preferred).

• BILINGUAL SPANISH (strongly preferred).

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible working hours

• Paid time off

• Professional development opportunities