Customer Success Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee relationships with assigned clients by offering guidance to improve existing systems and foresee upcoming requirements.

• Ensure timely resolution of issues, organize necessary resources, lead communications, document statuses, and identify potential risks and opportunities.

• Comprehend clients’ objectives, challenges, and needs; pinpoint areas for enhancement and suggest appropriate solutions.

• Monitor customer usage and engagement, and produce and distribute regular reports on client health and advancement.

• Develop expertise in Stryker solution system design, implementation, management, and end-user training.

• Counsel clients on optimizing the value of their investments.

• Anticipate client requirements and propose solutions to both technical and organizational challenges.

• Oversee contract renewals, recognize upselling opportunities, and maintain a high renewal rate.

⛳️ Requirements

• A Bachelor’s degree is required.

• A minimum of 4 years of relevant work experience is required in customer success, account management, or a similar field.

• Experience in the healthcare sector with knowledge of clinical operations, patient care workflows, healthcare technology, or health system organizational frameworks.

• Proven experience in establishing and nurturing customer relationships throughout all stages of a technical system implementation lifecycle.

• Excellent communication skills, with the ability to leverage technology to present concepts and articulate business value and return on investment.

• Technical proficiency with databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures.

🏝️ Benefits

• Flexibility for remote work.

• 20% travel requirement.