Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant for enterprise clients, linking Skillsoft solutions to workforce, talent, skilling, and business transformation priorities.

• Serve as the definitive resource for customer health, account strategy, stakeholder dynamics, risks, opportunities, and next steps.

• Create and implement customer success strategies that align with business goals, success metrics, workforce initiatives, and desired outcomes.

• Establish and nurture trusted relationships with executive sponsors, business leaders, HR, talent, learning, and technology stakeholders.

• Propel customer outcomes by assisting organizations in defining, measuring, and achieving significant workforce and business results.

• Conduct strategic reviews that connect customer objectives, skills development, adoption patterns, business impact, and future opportunities.

• Recognize and address customer risks by monitoring account health, stakeholder engagement, adoption indicators, and business changes.

• Manage renewal readiness through proactive planning, risk mitigation, stakeholder alignment, and value realization.

• Foster executive alignment by facilitating discussions that enhance sponsorship, governance, and organizational commitment.

• Collaborate cross-functionally with sales, solutions, services, support, and product teams to provide a cohesive customer experience.

• Identify growth opportunities by detecting expansion signals, workforce initiatives, and emerging client priorities.

• Utilize customer insights to shape product direction, service enhancements, customer programs, and go-to-market strategy.

⛳️ Requirements

• A minimum of 5 years of professional experience in Customer Success, Sales, or Professional Services, along with a Bachelor’s Degree in business, education, or a related field; or equivalent experience.

• Proven experience in managing complex customer relationships and driving measurable business outcomes within enterprise organizations.

• Strong understanding of the digital learning industry, with the ability to communicate its features and benefits to all business levels.

• Insight into customers' business drivers.

• Proficient in analyzing data, spotting trends, and converting insights into strategic recommendations and action plans.

• Excellent communication abilities, with the capability to influence stakeholders ranging from program managers to executive leadership.

• Experience with Salesforce CRM and Churn Zero or equivalent CSP tools is preferred.

• Advanced skills in Excel, PowerPoint, and data-driven storytelling tools are preferred.

• Familiarity with workforce transformation, AI-enabled learning solutions, talent development, or HR technology ecosystems is preferred.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off