Customer Success Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee a designated portfolio of enterprise clients to drive significant outcomes and growth.

• Act as the main business liaison and trusted advisor for clients.

• Grasp client business requirements and establish concrete, long-term objectives.

• Formulate and implement customer success roadmaps.

• Promote product adoption, continuous usage, customer satisfaction, and advocacy.

• Cultivate relationships with executive and senior leaders across Marketing, Engineering, Product, Business Analytics, and Finance.

• Collaborate with Sales on account renewals and expansions.

• Align marketing executives on objectives and execute roadmaps to reach targeted outcomes.

• Identify account risks and devise mitigation strategies.

• Evaluate the customer portfolio for risks, opportunities, and priorities.

• Convey performance opportunities and technical insights to internal teams.

• Become proficient in the Singular platform and its integrations while keeping abreast of trends in data and analytics.

⛳️ Requirements

• Ideally, possess 5+ years of experience in Management Consulting or Customer Success.

• Experience in dealing with complex technologies and engaging multiple stakeholders across various divisions.

• Strong leadership capabilities.

• Exceptional executive presence and communication skills.

• Highly data-driven, with the capacity to comprehend datasets and utilize data to influence customer outcomes and adoption.

• Proven history in a consulting role and customer-facing environment.

• Business acumen to evaluate client needs and drive results.

• Familiarity with mobile, data-driven marketing, and SaaS marketing solutions is a plus, but not mandatory.

• Proficiency in leading meetings and strong presentation skills.

• Ability to collaborate effectively across various teams.

🏝️ Benefits

• Equal opportunity employer dedicated to recruiting top talent without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.