Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as a trusted advisor to Vice Presidents, Directors, Executives, and Engineering Champions.

• Take ownership of the overall commercial health for your customer group.

• Facilitate Strategic Business Reviews (SBRs) and Quarterly Business Reviews (QBRs).

• Actively identify 'at-risk' accounts through data-driven health assessments.

• Represent the 'Voice of the Customer' within the organization and work with Marketing to transform successful customers into public advocates.

⛳️ Requirements

• A Bachelor’s degree in Engineering (Mechanical, Aerospace, or related fields).

• Over 5 years of experience in a fast-paced SaaS environment in a technical customer-facing position (Customer Success Manager, Account Management, or Technical Account Management).

• Demonstrated success in managing a quota and effectively handling renewals and expansions.

• Outstanding communication skills with the capability to navigate complex organizational structures.

• Knowledge of CRM data platforms (Salesforce/HubSpot).

🏝️ Benefits

• Initiatives focused on Diversity, Equity, and Inclusion.

• Opportunities for professional development.