Customer Success Manager

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee customer relationships, serving as the main contact for inquiries and escalated issues.

• Collaborate with IT and operations teams to enhance fulfillment processes, ensuring customer satisfaction.

• Deliver actionable insights derived from customer feedback to foster improvements.

• Guarantee the prompt and effective resolution of customer concerns.

• Monitor and assess customer service metrics to enhance overall performance.

• Address complex or escalated customer complaints.

• Provide regular updates on customer support activities to senior management.

⛳️ Requirements

• BA/BS degree in Business Administration, Information Technology, or a related field is preferred.

• At least 3 years of experience as a Customer Success Manager.

• Background in the ecommerce fulfillment industry is preferred.

• Proficient in reading, writing, and effectively communicating in English.

• Strong communication, conflict resolution, and negotiation skills.

• Exceptional time management and project management abilities.

• High level of independent judgment and reasoning skills.

• Capable of identifying mistakes and rectifying one's own actions.

🏝️ Benefits

• Work-life balance.

• Remote work options.