Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Onboard clients and guide them throughout the product or service lifecycle to ensure retention and growth.

• Act as the Subject Matter Expert for relevant platforms, tools, or services.

• Organize and conduct Customer Success Reviews to assess product usage, roadmaps, and feedback.

• Analyze usage reports and provide insights for customer success and renewal strategies.

• Establish and maintain relationships with key customers and partners.

• Collaborate with sales and internal teams to align offerings with customer objectives and promote co-selling opportunities.

• Support and lead project teams to guarantee successful service project delivery.

• Acquire knowledge of new product technologies and relevant offerings.

• Manage order workflows and ensure timely service delivery while coordinating with customers and carriers.

• Communicate with customers and internal teams regarding status and forthcoming needs.

⛳️ Requirements

• A completed Bachelor’s Degree or equivalent relevant work experience is required.

• 2–4 years of experience in a technical, business, or sales role.

• At least 1 year of experience in a Cisco dedicated sales support/subject matter expert role, involving selling, quoting, and managing Cisco Support Services & Software contracts, including Enterprise Agreements, independently for customers and Account Executives.

• Intermediate proficiency in Word, Excel, PowerPoint, and Outlook.

• Intermediate proficiency with Microsoft Dynamics AX for enterprise resource planning, encompassing order tracking, inventory management, and financial reporting.

• Intermediate understanding of Cisco’s business model, architectural frameworks, and comprehensive solutions.

• Capability to articulate the Cisco Smartnet renewal program.

• Proficiency in creating quotes in Cisco Commerce Workspace for Renewals (CCW-R) and EAMP portal.

• Willingness to travel to SHI, partner, and customer events.

🏝️ Benefits

• Opportunities for continuous professional growth and leadership advancement.

• Comprehensive health, wellness, and financial benefits.

• Medical, vision, and dental coverage.

• 401K plan.

• Flexible spending options.

• Access to world-class facilities and the technology necessary to excel in either the office or home office environment.