Customer Success Manager

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate with Sales teams to showcase product functionalities, address customer inquiries, and assist prospects in evaluating solutions.

• Guide clients through the onboarding process, training sessions, and configuration activities.

• Foster long-term product adoption and user engagement.

• Assist in implementation tasks, integrations, and data exchange requirements.

• Establish strong customer relationships to ensure clients derive continuous value from products.

• Collect customer needs, enhancement suggestions, and product feedback.

• Partner with Product Management to influence future product enhancements.

• Work alongside Sales, Product Management, Engineering, and Support to deliver a seamless customer experience.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Solutions Consulting, Implementation, Account Management, Product Support, or a related field.

• Proven experience in supporting software, SaaS platforms, digital products, or technology-driven services in a customer-facing role.

• Proficiency in delivering product demonstrations, onboarding sessions, and customer training for both business and technical audiences.

• Ability to comprehend integrations, data flows, APIs, and technical concepts while effectively collaborating with engineering teams.

• Excellent communication, relationship-building, and project management abilities.

• Capability to manage multiple clients and priorities simultaneously.

• Competence to perform essential responsibilities satisfactorily with or without reasonable adjustments.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Employee assistance programs.

• 401(k) plan with company match.

• Immediate vesting upon enrollment.

• Access to online training courses.

• Opportunities for virtual and classroom development experiences.

• Tuition reimbursement program.

• Paid time off.

• Family leave.