Customer Success Manager

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Oversee the complete customer lifecycle for a specific portfolio of clients, from post-sales onboarding to renewal.

• Organize and facilitate quarterly or semi-annual Executive Business Reviews (EBRs) with client leadership to assess strategic objectives.

• Actively track customer health and adoption metrics.

• Collaborate closely with the Sales/Account Management team to identify, evaluate, and develop business cases for growth opportunities.

⛳️ Requirements

• At least 2 years of direct experience as a Customer Success Manager or in a comparable strategic account management position within a B2B SaaS organization.

• Exceptional presentation, negotiation, and written communication skills, with the ability to engage effectively with senior executives.

• Strong analytical capabilities to interpret data (usage, campaign performance, ROI metrics) and construct persuasive business cases.

• Proficiency in utilizing Customer Success Management platforms (such as Salesforce, HubSpot, Marketo) and familiarity with reporting and presentation tools (Google Sheets/Docs/Slides).

• Bachelor's degree is preferred in Business, Marketing, or a related field.

🏝️ Benefits

• Comprehensive Medical Plans - we’ve got you covered!

• Take-What-You-Need Time Off

• Lifestyle Spending Account

• Volunteer Time Off

• Birthday Time Off

• Generous parental leave benefits for both birthing and non-birthing parents

• Access to Employee Assistance Programs (EAPs)