Customer Success Manager

This is a fully remote position, open to applicants in Louisiana, +2 more states.

📋 Description

• An ACA Customer Success Manager oversees the various phases of the Selerix ACA process, ensuring adherence to IRS filing and employer reporting obligations.

• This role serves as the main point of contact between the client and Selerix regarding ACA reporting.

• They collaborate with Selerix management and leadership to provide top-tier ACA reporting services.

• Facilitate onboarding meetings for new ACA clients using the predefined workflow.

• Accountable for the initial setup of the company within the software.

• Lead training sessions with clients according to established timelines and procedures.

• Keep all necessary records and timelines updated in Monday.com.

• Set up user credentials and distribute them to the client team.

• Following the defined processes and protocols, create and configure setups based on client specifications.

⛳️ Requirements

• Proficient in English with excellent written and verbal communication skills.

• Professional demeanor with exceptional communication and interpersonal abilities.

• Customer-centric attitude with a dedication to delivering outstanding service and support.

• Exhibit strong ethics and maintain confidentiality.

• Advanced skills in Microsoft Office.

• Demonstrated project management capabilities with remarkable organizational skills, keen attention to detail, and a proactive approach to identifying and rectifying errors promptly.

• Self-motivated and self-directed with superior organizational and time management skills.

• Ability to work collaboratively in a team environment as well as independently.

• Exhibits a sense of urgency with a proven capacity to prioritize and manage multiple tasks and priorities effectively under pressure.

• Capable of interpreting, evaluating, and communicating detailed information while understanding and contributing to broader organizational objectives.

• Skilled in managing and supporting a high-volume client portfolio.

• Must be eligible for employment in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 4 weeks of paid time off (PTO).

• 9 paid holidays.

• 401k plan with matching contributions.

• Basic Life insurance.

• Long Term Disability (LTD) coverage.