Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Become a key member of Quisitive’s expanding Managed Services team.

• Act as a customer advocate for a designated portfolio of clients.

• Proactively ensure that clients achieve their desired outcomes through the effective delivery of Quisitive’s solutions and services.

• Foster continuous improvement across the Microsoft cloud solutions utilized within your accounts.

• Develop trusted relationships within your client organizations and gain insight into their desired outcomes.

• Promote and position Quisitive solutions and services with the aim of increasing revenue.

• Assist in planning and roadmap initiatives between your clients and Quisitive teams.

⛳️ Requirements

• Over 5 years of experience in project, account, and/or customer management with a proven track record of achieving client growth targets.

• Fundamental understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) at a Level 100-200 from a business user perspective.

• Background in the Information Technology services and/or consulting sector.

• Capability to obtain Microsoft technical certifications within the first three months.

• Experience in an Agile work environment.

• Bachelor’s Degree or equivalent experience required.

• A customer service-oriented mindset characterized by patience, empathy, a calm demeanor, and the highest level of professionalism.

• Exceptional written and verbal communication skills as well as creative problem-solving abilities.

• Experience collaborating with IT and business decision-makers and stakeholders.

• Proficient in deescalating potentially sensitive client issues and engaging in difficult conversations.

🏝️ Benefits

• Health insurance

• 401(k) retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities