Customer Success Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and nurture relationships with numerous partner practices, fostering shared success through the retention and growth of Cherry transaction volume.

• Actively utilize data, insights, and technology to enhance engagement within your partner practice portfolio and achieve optimal results.

• Convey enthusiasm, share best practices, and empower partner practices by focusing on the use of payment plan technology to expand their business.

• Strategically prioritize your time on the most fruitful growth opportunities and risk mitigation within your portfolio of partner practices.

• Gain mastery in the industry and leverage your expertise to guide customers in adopting effective business processes as a trusted advisor.

• Regularly and accurately project your expected transaction volume within your portfolio.

• Diligently log and track all interactions using our Customer Relationship Management system.

• Take the initiative to enhance your approach by seeking feedback, learning, and experimenting with innovative engagement strategies.

• Assume ownership and accountability for both your success and that of your customers.

• Strengthen Cherry's presence in your assigned portfolio by soliciting referrals whenever possible.

• Collaborate with customers to gather experience feedback that informs stakeholder teams, such as Product, about potential opportunities.

• Be a supportive team member by giving and receiving feedback, working with colleagues, and striving to elevate every team member to excellence.

• Always act with an ownership mentality.

⛳️ Requirements

• Minimum of 2 years of experience in a customer-facing position.

• Outstanding verbal and written communication abilities.

• Strong interpersonal skills to connect effectively with others.

• Keen attention to detail and the ability to adhere to procedures with precision.

• A genuine passion for enhancing the customer experience.

• Proficient in working with various software platforms.

• Adaptable and demonstrated capability to troubleshoot effectively on the spot.

• A problem solver with a positive attitude and a drive to excel.

• Experience in sales, customer success, or account management is a bonus.

🏝️ Benefits

• Uncapped earnings of $30k, with an OTE of $115K.

• Generous equity grant.

• Comprehensive medical, vision, and dental benefits.

• Fully remote work environment.

• Seasonal company retreats in summer and winter.