Customer Success Manager

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Drive to surpass quarterly and annual revenue objectives.

• Identify growth opportunities within the current customer base.

• Present Rethink solutions to practice owners and key decision-makers.

• Close upsell and cross-sell deals.

• Develop and maintain an understanding of Rethink’s behavioral health solutions.

• Track account metrics and foresee potential customer challenges.

• Address customer concerns and advocate for them internally.

• Collaborate with the product team on product development priorities.

• Manage customer satisfaction surveys and their responses.

• Submit forecasts, activity reports, and expense reports.

• Keep accurate customer information updated in Salesforce.com.

• Conduct online meetings using GoToMeeting.

• Attend approximately six regional conferences annually, represent the company, present case studies, and engage with existing customers.

⛳️ Requirements

• Bachelor’s degree in psychology, education, or a related field.

• Comfortable working with technology and proficient in Microsoft Office.

• Experience in special education, autism, or ABA is highly preferred.

• Previous experience with a SaaS (software) company is highly desirable.

• Background in behavioral health or special education is preferred.

• Proven track record of exceeding quotas or demonstrating significant annual growth.

• Exceptional verbal and written communication skills.

• Strong skills in customer relationship management.

• Ability to position solutions and convey key messages to practice owners and decision-makers.

• Capability to prioritize, organize, and manage multiple tasks simultaneously.

• Proficiency in Microsoft Excel, Word, and PowerPoint.

• Experience with Salesforce.com is a plus.

• Background as an ABA tutor/therapist is ideal.

• Must be eligible to work in one of the specified U.S. states.

🏝️ Benefits

• Comprehensive health, dental, and vision benefits package.

• Paid time off.

• 7 paid company holidays plus 1 floating holiday.

• 401k plan with matching.

• Parental leave.

• Support for professional development.