Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete relationship between Rain Instant Pay and its customers by fostering trusted-advisor partnerships throughout customer organizations and ensuring they derive value from the service.

• Create customer success plans that address key success factors, metrics for success, potential challenges, and strategic recommendations.

• Oversee cross-functional projects involving sales, product, marketing, and support teams to surpass customer expectations.

• Collaborate with Implementation and Sales teams to pinpoint new opportunities and facilitate smooth transitions following initial or subsequent deployments.

• Act as the primary point of contact for customers, addressing support inquiries, queries, and providing functional assistance.

• Assist in crafting and showcasing client success stories for potential business prospects and industry thought leaders.

• Leverage customer relationships for prospect references as required.

⛳️ Requirements

• Minimum of 3 years of experience in B2B SMB or Mid-Market environments.

• Proven track record of driving revenue through customer retention and expansion.

• Excellent project management capabilities.

• Skill in prioritizing requests from both internal and external stakeholders.

• Demonstrated ability to build relationships and effectively solve problems.

• Competence in measuring, understanding, and communicating business needs and their impact to customers.

• Adaptability to shifting priorities or projects as the company grows.

• Experience in the FinTech sector is advantageous.

• Familiarity with enterprise CRM software such as HubSpot or Salesforce.

🏝️ Benefits

• Flexible PTO.

• Coverage for Medical, Dental, Vision, Life, and Disability.

• Parental leave.

• Monthly stipend.

• Equity options.