Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manages relationships with each customer, acting as a liaison between the client and Rackspace's support infrastructure to ensure all technical requirements are fulfilled.

• Takes ownership of customer issues from initial identification through to final resolution.

• Enhances the customer relationship by establishing a strong rapport with key stakeholders.

• Identifies opportunities for sales, networking, and public relations.

⛳️ Requirements

• 2 to 4 years of experience in a Customer Success Manager position is essential.

• A Bachelor's Degree is required, ideally in a field relevant to the role.

• A fundamental understanding of the IT industry and various technologies is necessary.

• Basic knowledge of Rackspace's product offerings, server technology, and computer hardware is required.

• A basic understanding of Cloud technologies and their operational practices is essential.

🏝️ Benefits

• Health insurance

• 401(k) plans

• Flexible work arrangements