Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Retain and enhance Annual Recurring Revenue (ARR) from current customers within a designated territory.

• Cultivate relationships and establish yourself as a trusted advisor and advocate for clients.

• Proactively identify customer challenges and collaborate cross-functionally to resolve them.

• Ensure the accuracy of CRM data, encompassing contact information, product details, and wider district data.

• Boost customer engagement and growth within the Linewize Suite through upselling and cross-selling strategies.

• Achieve a high retention rate among the customer base.

• Oversee a portfolio of existing customers through email outreach, telephone calls, meetings, and product check-ins.

• Facilitate customer adoption of the Linewize Product Suite by providing solution-oriented support and expansion initiatives.

• Enhance customer satisfaction and enjoyment of the Linewize Product Suite.

• Utilize data analysis and training to improve customer engagement and promote overall customer success.

⛳️ Requirements

• Minimum of 2 years of experience in Account Management or Customer Success, preferably within technology or SaaS sectors.

• Proven experience in supporting multiple products and driving customer expansion through upselling and cross-selling.

• Bachelor’s degree or 4+ years of relevant work experience.

• Experience in the Edtech sector is preferred.

• Strong business acumen.

• Proficient in MS Office, Google Workspace, and CRM software.

• Exceptional communication and presentation abilities.

• Strong interpersonal skills.

• Capability to swiftly establish and maintain relationships.

• Ability to prioritize customers/projects and handle multiple escalations effectively.

• Excellent organizational and time management skills.

• Comfortable leveraging data to guide outreach efforts, calendar management, and task assignments.

• A strong desire to resolve customer issues and increase customer engagement and product usage.

• Ability to work cohesively as part of a team to ensure customer success.

• High degree of empathy towards customers and internal stakeholders.

🏝️ Benefits

• Employee Share Scheme.

• Enhanced holiday and family leave.

• Technology Allowance.

• Additional benefits.

• Regular company-wide lunch and learn sessions.

• Opportunities for career advancement.

• Exposure to industry-leading technology developed in-house.

• Supportive work environment.