Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Capable of achieving regular renewal and customer satisfaction goals.

• Responsible for encouraging customers to become referenceable.

• Oversee the development, upkeep, and delivery of the “Customer Journey” documentation.

• Tasked with tracking all customer-related interactions and updates within Salesforce.

• Keep an eye on customer growth and changes in personnel.

• Enhance customers’ usage of QAD products.

• Collaborate with sales executives worldwide to keep them informed about issues, support escalations, events, growth, and other matters related to assigned customers.

• Assist in deal execution as necessary, including liaising with the customer procurement team.

• Alert sales executives about new opportunities for current customers or potential new leads.

⛳️ Requirements

• 3-5 years of experience in sales, project implementation, and/or customer service.

• A Bachelor’s degree.

• 2-4 years of experience with ERP/SaaS software is a plus.

• Proficient in Excel, PowerPoint, and Word.

• Familiarity with Salesforce, Planhat, and Gainsight is preferred.

• Clearly understands how their work aligns with broader team or project objectives.

• Actively seeks out opportunities to enhance efficiency or effectiveness in their area of responsibility.

• Takes the initiative to work collaboratively with others across teams to accomplish shared goals.

🏝️ Benefits

• Your health and well-being are a priority for us at QAD.

• We offer programs that assist you in achieving a healthy work-life balance.

• Opportunity to be part of a growing business focused on key growth segments, entering its next phase of expansion and transformation.

• A collaborative culture of intelligent and dedicated individuals who support each other in completing tasks.

• An environment of growth and opportunity, where sharing ideas is always favored over rank or hierarchy.

• Comprehensive compensation package.