Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure that customers in North America enjoy exceptional experiences with PTC solutions.

• Enhance PTC’s relationships with Direct Strategic/Enterprise and Commercial clients.

• Develop and sustain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes that facilitate expansion and renewal.

• Serve as a trusted advisor to the client’s executive, program, and technical teams, working closely with PTC stakeholders.

• Represent the voice of the customer within PTC, delivering essential feedback to improve the overall experience and product quality while identifying opportunities for market growth.

• Act as a key member of the account team, accurately identifying and responding to new threats and opportunities, maintaining proactive engagement, and providing account management support.

• Efficiently oversee adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors.

• Ensure a swift and successful adoption of any acquired solutions, ensuring that customers derive value from these solutions.

⛳️ Requirements

• A minimum of 4 years of experience in Customer Success, Project Management, Program Management, or a related field.

• A Bachelor's Degree or equivalent experience.

• Proficiency in English, both spoken and written.

• Capability to work entirely remotely, with the flexibility to travel as necessary (approximately 10% of the time).

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.