Customer Success Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Facilitate the onboarding process for new customers, assisting them with setup, training, and best practices to guarantee effective adoption of the platform.

• Establish and nurture robust customer relationships, acting as the main point of contact to comprehend their goals, challenges, and usage trends.

• Actively monitor customer health and engagement, pinpointing risks and opportunities to enhance retention and growth.

• Offer product expertise and troubleshooting assistance, working closely with support, product, and engineering teams to efficiently resolve issues.

• Collect customer feedback and advocate for their needs internally, aiding in the influence of product enhancements and ensuring the customer perspective is represented throughout the organization.

⛳️ Requirements

• Currently a practicing dentist in Egypt.

• Over 3 years of professional experience, preferably in B2B SaaS with a substantial book of business and/or within the dentistry field.

• Outstanding communication and interpersonal abilities.

• Exceptional organizational skills.

• Enthusiasm for learning about artificial intelligence and its applications in dentistry.

• Strong work ethic to deliver results in a high-growth startup environment.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Professional development opportunities.