Customer Success Manager

This is a fully remote position, open to applicants in Norway.

📋 Description

• Build trust and establish credibility: You will collaborate with Account Managers in essential stakeholder meetings to foster relationships from the outset. Your involvement offers the assurance that decision-makers require; by outlining the support journey, you illustrate that they are not merely acquiring technology but gaining a committed partner to assist them.

• Facilitate comprehensive onboarding: You will take complete ownership of the implementation phase, ensuring that educational institutions feel empowered and supported from day one. This includes training administrators on the AV1 Admin portal and, importantly, guiding teachers on how to integrate the robot pedagogically to ensure it becomes an integral part of the classroom environment.

• Promote adoption and growth: You don't simply maintain accounts; you cultivate them. By monitoring usage health and staying in close contact with inclusion managers, you will pinpoint opportunities for clients to expand their fleet to accommodate more students, effectively converting successful pilots into scalable programs.

• Serve as the pedagogical expert: You will act as the primary source of reassurance for teachers and other stakeholders. When inquiries arise concerning privacy, classroom interaction, or social inclusion, you will respond with the understanding and credibility of a fellow education professional.

• Advocate for client care: You represent our service. You will manage daily inquiries with efficiency and warmth, addressing immediate questions while effectively triaging more complex technical issues to our support teams. You ensure that every stakeholder feels acknowledged and supported.

⛳️ Requirements

• Educational background: You have a professional history in education (e.g., as a teacher, special education specialist, or school administrator). You possess a deep empathy for the classroom setting and can authentically address teachers' concerns because you understand their language.

• Knowledge of the system: You have a solid grasp of the Norwegian education system and its frameworks (Kommuner, Fylkeskommuner, and national authorities like Utdanningsdirektoratet). You are familiar with how decisions are made in the public sector and can navigate administrative environments confidently.

• Commercial insight: While your passion lies in education, you recognize that making an impact requires scaling. You are adept at identifying opportunities for schools to expand their efforts—recognizing potential to grow a small fleet into a broader solution—and nurturing those discussions.

• Communication skills and presence: You are a confident communicator capable of captivating an audience, whether presenting to a municipal board or training a group of teachers. You possess excellent communication skills in Norwegian and professional proficiency in English.

• Tech-savvy and adaptable: You are comfortable mastering digital tools and instructing others on their use. Since our clients are spread throughout Norway, you offer flexibility in travel and are prepared to spend approximately 40% of your time traveling nationwide to build relationships in person.

🏝️ Benefits

• A mission-driven culture: We uphold high standards because our mission demands it, and we genuinely support one another. You will be part of a purpose-driven team that provides you with the space to perform at your best.

• Tools and support: We equip you for success. You will benefit from a dedicated partnership with Marketing, Product, and Sales, ensuring you have access to high-quality collateral, case studies, and cross-functional support needed to amplify your impact.

• Collaborative environment: You will report to our Director of Customer Success and work closely with colleagues in Munich, London, and Oslo, connecting you to a network of expertise across Europe.