Customer Success Manager

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Take charge of your account portfolio, managing a selection of customers predominantly comprised of Shopify brands utilizing influencer marketing initiatives.

• Assist clients in defining their objectives, collaboratively develop a plan, and understand effective strategies through consistent check-ins.

• Promote the use of Modash features such as Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking.

• Facilitate the onboarding of new clients, ensure a seamless transition from Sales to Customer Success, and aid them in setting up Modash.

• Act as the primary connection between customers and the Product team, clearly conveying customer issues and influencing future developments.

• Collaborate with Support to escalate and resolve technical challenges, while also creating customer-facing resources alongside Marketing.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, or a comparable customer-facing position.

• Exceptional written and verbal communication skills. You can create recaps and emails that are straightforward and genuinely beneficial.

• Highly organized with strong follow-through skills. Capable of managing multiple accounts simultaneously without oversight.

• Proactive thinker who collaborates with customers to create a plan instead of merely responding to issues as they arise.

• Quick learner who can swiftly become an expert on Modash products.

• Proficient in English, both written and spoken.

• Demonstrates ownership and persistence. When encountering obstacles, you seek solutions and continue moving forward.

• Comfortable in a fast-paced startup environment where change is constant.

• Nice-to-haves:

• Experience in working with influencer marketing teams, e-commerce brands, or within the creator economy.

• Familiarity with Shopify brands and the daily workings of e-commerce teams.

• Experience with common Customer Success and billing tools (e.g., Vitally, Intercom, and Stripe).

🏝️ Benefits

• Flexible working hours. We trust you to complete your work without constant supervision.

• Attractive compensation package that includes salary, stock options, and bonuses.

• Unlimited paid vacation time. A happy and well-rested employee performs better, so take the time you need for a balanced life.

• Fully remote work environment. As long as you have a stable internet connection, feel free to work from wherever suits you best—be it home, a café, or the beach.

• Personal development opportunities. Your growth is our benefit. If there's a course, book, or conference that will help enhance your skills, we will cover the costs.

• Ownership of your role. As the expert in your field, you should have the freedom to make decisions and act quickly without unnecessary bureaucracy. Have an innovative idea? You'll have the autonomy to explore it.