Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accountable for engaging, adopting, and showcasing the value of Mineral.

• Act as a primary contact and liaison for Mineral, including proactive outreach to partners and clients as necessary.

• Provide assistance with sales training across all product lines for channel partners as required.

• Consult with partners and clients to determine product objectives, available resources, timelines, and establish suitable expectations.

• Offer guidance to partners and clients regarding new products and tailored solutions.

• Work closely with the Account Management team to facilitate renewals and expansions.

• Engage in the design and delivery of training sessions and webinars for partners and clients to enhance overall adoption and engagement.

• Collaborate with Account Managers on go-to-market strategies that promote the adoption of our services and products.

• Leverage Salesforce and other internal tools (Gainsight, Mineral) to ensure relevant information is communicated to the appropriate teams and workspaces.

• Deliver monthly updates on objectives, adoption, value, retention rates, and achievement of goals.

• Participate in industry events as required.

• Perform additional tasks as assigned.

⛳️ Requirements

• At least 3 years of experience in Sales, Account Management, Customer Success, or another partner-facing role.

• Exceptional customer service, presentation, and customer management abilities with a focus on providing solutions.

• Strong organizational skills with the capability to establish clear and effective business processes.

• Self-driven professional with a robust work ethic and the ability to manage issues and projects through to completion.

• Capacity to identify sales opportunities and strategically develop partnerships.

• Proven success in fostering strong relationships and creating mutually beneficial partnerships.

• Strong communication and persuasion skills.

• Experience and enthusiasm for public speaking and presenting to both small and large audiences, both virtually and in person.

• Proficient in Microsoft Office Suite, internet navigation, and online meeting software such as WebEx, GoToMeeting, and Zoom.

• High school diploma or equivalent required.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development