Customer Success Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Act as the main liaison between our strategic customers and internal teams, playing a vital role in our Customer Success organization.

• Cultivate and enhance customer relationships by gaining in-depth knowledge of the customer's organization and identifying key advocates.

• Communicate the benefits of our open-source database/SaaS cloud platform while encouraging customer engagement and adoption.

• Oversee post-sale support activities, including customer onboarding, adoption, advocacy, reviews/updates, and retention efforts.

• Collaborate with various internal technical teams to address and resolve customer issues.

• Relay customers’ needs and desires to the Product Management team to facilitate product enhancements.

• Work collaboratively with strategic and technical colleagues to achieve customer objectives.

• Assess opportunities through follow-ups, adhering to company SLAs and best practices guidelines.

⛳️ Requirements

• 2-3 years of experience in a customer-facing Customer Success Manager role within a dynamic, fast-paced startup environment.

• Hands-on experience with SaaS products, solutions, or ecosystems.

• Skilled at delivering results and resolving complex business challenges.

• Proficiency in the English language.

• Background in a solution-sales or cloud technology setting.

• Familiarity with prospecting and relationship management using platforms such as Salesforce.com, Catalyst, etc.

• Strong presentation, organizational, and communication abilities (both written and verbal).

🏝️ Benefits

• Competitive compensation package.

• Additional benefits.

• Significant flexibility.

• Autonomy.

• Exceptional opportunities for learning and growth.