Customer Success Manager

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the main liaison between our strategic customers and internal teams.

• Cultivate and enhance customer relationships by gaining in-depth knowledge of a customer's organization and identifying key advocates.

• Clearly communicate the benefits of our open-source database/SaaS cloud platform, while promoting customer engagement and adoption.

• Oversee post-sale support activities, including customer onboarding, adoption, advocacy, reviews/updates, and retention.

• Collaborate with various internal technical teams to address customer issues.

• Relay customers’ feedback and requirements to the Product Management team for product enhancement.

• Work collaboratively with strategic and technical colleagues to achieve customer objectives.

• Evaluate opportunities through follow-ups.

⛳️ Requirements

• 2-3 years of experience in a customer-facing CSM role within a dynamic, fast-paced startup environment.

• Hands-on experience with SaaS products, solutions, or ecosystems.

• Skilled in driving results and outcomes while addressing complex business challenges.

• Proficiency in the English language.

• Background in a solution-sales/cloud technology setting.

• Experience in prospecting and relationship management using platforms such as Salesforce.com.

• Outstanding presentation, organizational, and communication skills, both written and verbal.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Opportunities for professional development.

• Support for work-life balance.