Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as a trusted advisor for pharmaceutical clients at various organizational levels.

• Convert patient-reported data and real-world insights into actionable strategies.

• Develop, implement, and manage client rollout plans to ensure seamless product integration.

• Track and demonstrate return on investment (ROI) for clients, facilitating renewal discussions.

• Work collaboratively with Data Science, Commercial, and Marketing teams.

• Advocate for mama health in high-stakes client meetings and strategic quarterly reviews.

⛳️ Requirements

• 2–5 years of experience in Customer Success, Account Management, Consulting, or a similar client-facing role with a strong track record in managing client relationships.

• Exceptional relationship management abilities with senior stakeholders.

• Experience in healthcare or pharmaceuticals is preferred; candidates with a strong interest and a quick learning ability will also be considered.

• Outstanding organizational skills to consistently deliver in a fast-paced setting.

• Passion for developing innovative approaches and guiding clients through new experiences.

• Flexible and open to taking on responsibilities beyond the traditional scope of Customer Success.

• Proficient in utilizing data-driven insights and translating complex information into clear value narratives for clients.

• Flourish in cross-functional team environments and exhibit strong teamwork skills.

• Fluent in English, with additional knowledge of German, Italian, Spanish, or French being a plus.

🏝️ Benefits

• Competitive compensation package, including equity opportunities for senior positions.

• Regular team events and retreats with an outstanding team.

• Wolt dinner and transportation home for late working hours.

• Opportunity to be at the forefront of technology, creating innovative AI products for the healthcare sector.

• Excellent office space and work environment located in Berlin.