Customer Success Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Establish a reliable relationship with our clients, acting as their main point of contact at Maker.

• Oversee implementation, onboarding, and training to guarantee effective communication between the client and the Maker team.

• Create and implement CRO strategies by evaluating customer data, pinpointing conversion obstacles, and suggesting optimizations.

• Track essential performance indicators related to conversion rates, engagement, and retention, providing insights to enhance digital experiences on customers' websites.

• Set up and utilize A/B testing and experimentation to assist clients in optimizing web content for improved user engagement and increased conversions.

• Interact with our clients through various channels, including Slack, Zoom, Intercom, and more.

• Strategically handle account escalations and deliver timely resolutions.

• Enhance existing business processes and engage in customer success initiatives to boost retention.

• Recognize opportunities for upselling and cross-selling, improving customer experience and maximizing ROI through enhanced engagement strategies.

⛳️ Requirements

• Over 5 years of demonstrated Customer Success experience within a SaaS or Martech organization.

• Proficiency in Conversion Rate Optimization (CRO) and A/B testing tools.

• Excellent analytical abilities with the capability to interpret data using tools such as GA4 or similar platforms.

• Experience with Google Analytics, Hotjar, Optimizely, VWO, or other CRO tools is strongly preferred.

• Familiarity with eCommerce platforms like Shopify is an added advantage.

🏝️ Benefits

• Fully remote position / Work from home