Customer Success Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Establish long-term, mutually advantageous relationships with clients that contribute to increased budgets and revenue.

• Assist clients in developing their projects by evaluating data, creating growth strategies, and choosing the most effective tools.

• Enhance each client’s outcomes from utilizing the platform by assessing their needs, business specifics, roles, objectives, expectations, and conducting personal research.

• Provide guidance to clients on how to effectively use Jooble’s services.

• Generate innovative ideas and tailor solutions to help each client achieve optimal results.

⛳️ Requirements

• At least 1 year of experience in establishing effective communication and conducting negotiations with clients, partners, or users.

• Proficiency in English at a level no lower than Upper-Intermediate.

• Knowledge of additional languages will be a significant advantage.

• Independence and well-developed communication skills.

• Ability to listen, deliver presentations, and provide client consultations.

• Empathy and a genuine desire to assist others.

• Basic understanding of PPC advertising principles.

• Experience in making decisions based on data analysis and metrics.

• Proactivity, initiative, and readiness to take responsibility for product development and improvement of internal processes.

• Fluency in Ukrainian is required.

🏝️ Benefits

• Fully remote work outside Kyiv, with necessary equipment provided.

• Flexible start times for the 8-hour workday between 8:00 and 10:00 Kyiv time.

• Fixed budget allocated for personal and professional growth.

• Comprehensive medical insurance after 3 months of employment.

• Financial assistance for medical expenses for colleagues abroad.

• Reimbursement for wellbeing-service psychologist consultations or 50% of independently selected specialist services.

• 24 working days of annual paid leave.

• 6 additional days for rest and rejuvenation.

• 20 paid sick leave days.

• 4 days of sick leave without medical confirmation.

• 6 guaranteed additional public holiday days off.

• Support for mobilized colleagues by ensuring job preservation.