Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee client partnerships during the engagement, cultivating a deep understanding of customers' business objectives and leading discussions on renewals or change orders when necessary.

• Build and sustain knowledge of Workday products and services, utilizing this expertise to assist customers in optimizing their Workday investments in collaboration with the account architect and Roadmap development.

• Act as the escalation point for designated customers throughout their Workday support contract engagement, covering everything from structured pools to defined outcome projects.

• Foster strong relationships with customers to ensure their satisfaction and success with Invisors’ Workday support services.

• Proactively identify and resolve potential issues, risks, or obstacles that may affect customer success.

• Collaborate with the project team to guarantee the successful execution of scoped work and compliance with contract terms, including Tenant assessments, defined outcome projects, and strategic pool support.

• Deliver regular status updates to customers and internal stakeholders, manage escalations, and remain accountable for the financial viability of projects.

• Constantly seek customer feedback to identify areas for enhancement in Invisors’ delivery of Workday deployment services.

• Act as a customer advocate within Invisors, representing the customer’s voice in internal discussions and decision-making processes.

• Lead Account Strategy discussions with Workday and Invisors stakeholders to ensure optimal outcomes for customers.

⛳️ Requirements

• A bachelor's degree or equivalent professional experience.

• A minimum of 3 years in customer success, account management, or similar customer-facing roles.

• Experience with Workday HCM and/or Financials or a technology platform is highly preferred.

• Familiarity with CRM systems and various project management tools.

• Exceptional communication, interpersonal, and relationship-building abilities.

• Strong project management and organizational skills, capable of handling multiple priorities in a dynamic environment.

• Proven track record of establishing and nurturing strong customer partnerships while ensuring high levels of customer satisfaction.

• Ability to recognize and mitigate project risks while effectively communicating potential issues to customers and internal stakeholders.

• Capacity to think strategically and collaborate with customers to develop solutions tailored to their specific needs, considering the interests of key stakeholders.

• Demonstrated ability to work independently and collaboratively within a team, focusing on achieving shared objectives.

🏝️ Benefits

• Flexible working hours.

• Professional development opportunities.