Customer Success Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Act as the main point of contact for a client portfolio utilizing HubSpot

• Foster and uphold robust, long-lasting relationships with clients

• Comprehend client business goals and customize HubSpot solutions accordingly

• Assist clients with onboarding and guarantee a successful deployment of HubSpot tools

• Offer continuous support and training on HubSpot’s functionalities and best practices

• Spot opportunities for clients to enhance their HubSpot usage and stimulate business growth

• Track client engagement and success metrics, proactively resolving any concerns

• Discover upsell and cross-sell prospects to boost client expenditure and satisfaction

• Maintain regular communication with clients to assess progress, collect feedback, and inform them about new features

• Compile and deliver reports on client performance and ROI derived from HubSpot

• Work collaboratively with internal teams to address client issues and provide outstanding service

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related discipline

• Demonstrated experience as a Customer Success Manager for international clients, ideally in the SaaS or digital marketing sector

• Comprehensive knowledge of HubSpot’s CRM, marketing, sales, and service platforms

• Strong grasp of digital marketing principles and practices

• Exceptional communication, interpersonal, and negotiation abilities

• Capability to handle multiple clients and projects simultaneously

• Strong problem-solving aptitude and a proactive client management approach

• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are advantageous.

🏝️ Benefits

• Health insurance

• Flexible work arrangements