Customer Success Manager

📋 Description

• Serve as the primary contact for clients, delivering outstanding customer experiences and ensuring they derive maximum value from the platform.

• Develop expertise in the Insense platform and the realm of paid social advertising to continually address customer challenges and provide best practices and consultative guidance.

• Cultivate and maintain robust relationships with our clients.

• Manage client communications across various channels, proactively reaching out to accounts and offering support and solutions tailored to their needs.

• Assist in executing internal client activation campaigns.

• Suggest growth opportunities based on data insights, new product features, and market trends to our client portfolio.

• Monitor accounts to assess churn risk and take proactive measures to mitigate that risk.

• Partner with the Customer Experience Team to support daily customer operations tasks, back-office functions, and projects.

• Represent the voice of the customer to inform our internal teams.

• Collaborate efficiently across different departments, including Sales, Marketing, Product, and Engineering.

• Oversee client campaigns in conjunction with the Creator Growth team—creating tasks, following up, and ensuring campaign objectives are achieved.

⛳️ Requirements

• Minimum of 3 years of experience in customer success (or similar roles) within SaaS or marketing, demonstrating a proven ability to manage client relationships and deliver business results.

• Proficient with GSuite, Hubspot, Notion, JIRA, or similar tools.

• Excellent English communication skills, both verbal and written.

• Skilled in identifying, tracking, and resolving issues, with a strong commitment to exceptional customer service and communication.

• Highly organized and detail-oriented, capable of juggling multiple projects simultaneously while upholding high standards and accuracy.

• Customer-focused with a proactive approach to anticipating client needs, resolving issues before they escalate, and striving for continuous improvement.

🏝️ Benefits

• 15 days of paid time off, in addition to US holidays (Earn an extra day for each year with us).

• Team retreats held in various global locations.

• Opportunities for international exposure with clients and colleagues across AMER and EMEA.