Customer Success Manager

📋 Description

• Serve as the primary liaison for clients, delivering an outstanding customer experience and ensuring they derive maximum value from the platform.

• Develop expertise in the Insense platform and paid social advertising to continuously address customer challenges and offer best practices and consultative guidance.

• Cultivate and maintain strong relationships with our clients.

• Take ownership of client communication across various channels, proactively reaching out to accounts and providing support and solutions tailored to their needs.

• Assist in the execution of internal client activation campaigns.

• Suggest growth opportunities informed by data, new product features, and market trends to our client base.

• Monitor accounts to detect churn risks and proactively implement strategies to mitigate those risks.

• Partner with the Customer Experience Team to support daily customer operations tasks, back-office functions, and projects.

• Represent the voice of the customers to guide our internal teams.

• Collaborate effectively across various departments, including Sales, Marketing, Product, and Engineering.

• Oversee client campaigns alongside the Creator Growth team — create tasks, follow up, and ensure campaign objectives are achieved.

⛳️ Requirements

• Over 3 years of experience in customer success or similar roles within SaaS or marketing, with a demonstrated history of managing client relationships and delivering impactful results.

• Proficient in GSuite, Hubspot, Notion, JIRA, or comparable software.

• Highly proficient in English communication skills, both verbal and written.

• Experience in identifying, monitoring, and resolving issues with a strong focus on exceptional customer service and communication.

• Well-organized and detail-oriented, capable of managing multiple projects concurrently while maintaining high standards and accuracy.

• Customer-focused with a proactive mindset, anticipating client needs, addressing issues before they develop, and striving for continuous improvement.

🏝️ Benefits

• 15 days of paid time off in addition to US holidays (Gain one extra day for each year you stay with us).

• Team retreats held in various locations around the globe.

• Opportunities for international exposure, working with clients and colleagues in AMER and EMEA.