Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the main post-implementation relationship manager for a portfolio of Microvellum and INNERGY Engineering clients.

• Establish trusted advisor relationships with executive sponsors, administrators, engineers, and end users.

• Enhance customer adoption by conducting strategic business reviews, success planning, training recommendations, and proactive engagement.

• Track customer health, pinpoint risks, and create action plans to improve customer outcomes and retention.

• Collaborate with Technical Support and Professional Services to facilitate issue resolution and advocate for customer needs.

• Discover opportunities for additional training, consulting, products, and services that assist customers in maximizing their investments.

• Work alongside Sales on renewal and expansion opportunities while ensuring an effortless customer experience.

• Gather customer feedback and collaborate with Product teams to shape future enhancements.

• Keep accurate records of customer health metrics, account plans, and activities within the CRM.

• Advocate for the voice of the customer throughout the organization.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Account Management, Professional Services, or related SaaS roles.

• Proven experience managing a portfolio of B2B clients.

• Exceptional consultative communication and relationship-building capabilities.

• Capacity to handle multiple customer priorities in a fast-paced environment.

• Strong problem-solving skills and project coordination abilities.

• Familiarity with CRM platforms such as HubSpot, Salesforce, or similar tools.

• A Bachelor’s degree or equivalent experience is preferred.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options