Customer Success Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee a portfolio of mid-market and enterprise clients throughout the entire post-sale lifecycle

• Conduct scheduled business reviews with client stakeholders

• Monitor product usage analytics and proactively identify risks or challenges in adoption

• Collaborate across departments with Support, Product, and Engineering teams

• Recognize significant upsell and cross-sell opportunities

• Develop and implement the renewal strategy for designated accounts

⛳️ Requirements

• 2–4 years of experience in a Customer Success or Account Management position within SaaS environments

• Excellent communication, stakeholder engagement, and relationship-building skills

• Knowledge of supply chain workflows and SaaS platforms

• Demonstrated ability to analyze usage data, address adoption gaps, and provide clear recommendations

• Practical experience or familiarity with warehouse management systems (WMS) or transportation management platforms (TMS) is highly advantageous

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Professional development opportunities