Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the onboarding process for new restaurant clients, which includes setting up accounts, configuring call flows, and training teams.

• Act as the primary day-to-day contact for a designated portfolio of accounts.

• Monitor account performance closely and proactively engage with clients to enhance adoption and address any issues.

• Collaborate with our engineering team to identify and resolve bugs while gathering and communicating client feedback.

• Keep internal documentation up to date and assist in enhancing resources available to customers.

• Work collaboratively across departments to influence product development and the overall roadmap.

• Conduct quarterly business reviews with our key accounts.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-facing position (Customer Support, Account Management, or similar).

• Strong communication skills with the ability to convey technical concepts in simple terms.

• Highly organized, detail-oriented, and able to maintain composure in high-pressure situations.

• A passion for the restaurant industry or prior experience in hospitality is advantageous.

• Experience in a startup environment or comfort with uncertainty is preferred.

🏝️ Benefits

• None