Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop email marketing strategies for clients and keep them informed about best practices.

• Maintain regular communication with key clients to ensure they maximize their use of Hive and stay updated on our latest features.

• Onboard and nurture customers and partners, assisting them in achieving success with the product.

• Play a crucial role in gathering customer feedback and determining additions to the product roadmap.

• As an email marketing specialist, guide our marketing initiatives towards innovative strategies and share key insights and trends to identify opportunities for new educational content.

• Support our top existing partners, which include agencies, e-commerce platforms, and tech companies.

• Assist in developing our overall customer experience strategy, scaling it as the company grows.

⛳️ Requirements

• Over 2 years of experience in customer success, account management, or a similar role focused on building customer relationships.

• Excellent communication skills, with confidence in connecting with clients across various channels.

• Self-driven and enthusiastic about discovering new opportunities to create impact.

• A natural problem solver, adept at identifying challenges and the most effective solutions.

• Confident and detail-oriented writer who enjoys simplifying complex concepts.

• Proficient in using Hubspot and other Customer Success Management tools.

• Bonus points for experience in a B2B setting on a small team or hands-on email marketing expertise.

• At least 2 years of practical experience in email marketing, either executing campaigns or advising clients on their strategies.

🏝️ Benefits

• Competitive salary, commission, and equity: your contributions are recognized and rewarded based on impact.

• Fully remote work: operate from wherever you are most productive, whether that's from home or elsewhere. We only ask that you have the legal authorization to work in your country of residence.

• Flexible working hours: choose your own schedule as long as it aligns with your role, team, and Hive's needs.

• Comprehensive health and insurance benefits: including health & dental coverage and a parental leave top-up program.

• Live Experience stipend: a budget to attend live events—be it concerts, festivals, sports events, or anything else that inspires you.

• Unlimited vacation/PTO policy: ensuring you can maintain happiness and health.