Customer Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Spearhead the onboarding process through well-structured kickoff meetings and milestone planning.

• Oversee episode schedules, coordinate with guests, and ensure timely content delivery.

• Utilize automation tools such as Zapier or Make to streamline workflows and minimize friction.

• Provide consistent updates to clients while aligning internal teams with project timelines.

• Monitor performance metrics and transform insights into actionable strategic recommendations.

• Address production or scheduling issues promptly and effectively.

• Enhance client retention and renewals by delivering an outstanding experience.

⛳️ Requirements

• A minimum of 3 years of experience managing client accounts in media, SaaS, or tech-driven services.

• Expertise in automation platforms, with proficiency in Zapier or Make essential.

• Strong communication skills, both verbal and written, are required.

• Experience in managing multiple timelines using CRM or project management tools.

• Must be calm, organized, and solution-focused in high-pressure environments.

• Bonus: Familiarity with podcast production or B2B marketing processes is a plus.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Flexible working hours and remote work options.

• Opportunities for professional development and career growth.

• Engaging work environment with a focus on teamwork and collaboration.