Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of existing accounts: Oversee your own portfolio of current customers while fostering long-term, trust-based relationships.

• Cross-sell & Upsell: Engage in cross-selling and upselling of SAP-integrated finance solutions and participate in targeted sales initiatives.

• Ownership of the sales cycle: Independently manage the complete sales cycle—from initial contact through business case development and effort estimation to proposal, negotiation, and closing.

• Customer support during technological transitions: Assist our customers in navigating technological changes and showcase enthusiasm for cloud, AI-driven processes, and new SAP technologies.

• Contributing to the portfolio through market insights: Actively enhance our offerings by gathering market and customer feedback and identifying emerging trends.

• Managing stakeholder relationships: Cultivate sustainable relationships at decision-maker levels and collaborate closely with our internal winning teams as well as Business Solution Sales.

• Customer meetings and event representation: Lead workshops and presentations, representing the company at customer and industry events.

⛳️ Requirements

• Multiple years of experience in B2B account management or customer success, preferably within an SAP or IT context.

• Strong analytical and consulting skills to assess customer processes and provide clear recommendations.

• Demonstrated sales proficiency, including cross-selling/upselling and managing entire sales cycles.

• Technologically proficient, particularly in cloud architectures, AI-driven processes, and SAP technologies.

• Confident in managing stakeholder relationships at the C-level and establishing long-term customer connections.

• Exceptional communication and presentation capabilities.

• Organized, reliable, and capable of working independently.

• Team-oriented with strong execution abilities.

• Eagerness to learn and adapt to changes.

🏝️ Benefits

• Established portfolio: Access to successful products and solutions.

• Role flexibility: Responsibility for your own customers and active participation in processes, solutions, and strategies.

• High degree of autonomy: Short decision-making processes, direct access to specialized departments, and substantial personal responsibility.

• Modern technological landscape: Sales of solutions related to cloud, AI, and contemporary SAP architectures.

• Professional growth opportunities: In-house training and a dedicated training budget.

• Strong team dynamic: Close collaboration among consulting, sales, project, product, and service teams.

• Flexible working conditions: Trust-based hours, remote work options, and modern equipment.

• Structured onboarding process: Individual induction facilitated through a mentorship model.

• Innovative and expanding company: Development prospects in a dynamic and growing market.