Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of large and intricate enterprise portfolios, fully responsible for retention, expansion influence, and the achievement of OKRs.

• Conduct executive-level Quarterly Business Reviews (QBRs), renewal negotiations, and discussions on multi-year planning.

• Promote extensive adoption and optimization throughout enterprise workflows and integrations.

• Oversee complex expansion rollouts across multiple sites and regions, ensuring consistent training and adoption results.

• Guide junior and mid-level Customer Success Managers (CSMs), offering strategic, risk management, and execution support.

• Develop sophisticated health models, forecasts, and renewal dashboards to facilitate proactive decision-making.

• Recognize churn patterns and implement proactive mitigation strategies throughout the portfolio.

• Manage enterprise escalations and spearhead cross-functional initiatives.

⛳️ Requirements

• 4–6 years of experience in SaaS Customer Success.

• Demonstrated expertise in managing enterprise portfolios.

• Proficient in advanced data analysis, forecasting, and reporting.

• Strong capabilities in leadership, mentoring, and project management.

🏝️ Benefits

• Competitive salary, benefits, and wellness perks, which include fitness initiatives and policies promoting work-life balance.