This is a fully remote position, open to applicants in Germany.

• Oversee the complete post-sales lifecycle, including onboarding, adoption, retention, and expansion.

• Continuously enhance Customer Success processes, playbooks, and tools.

• Serve as the main point of contact for key accounts and cultivate long-lasting customer relationships.

• Monitor customer health metrics and proactively identify risks and opportunities.

• Collaborate with Customer Success Engineers and Support to address complex product or technical issues.

• Track Customer Success KPIs and provide insights to Product, Tech, and Sales teams to foster product improvements.

• Assist in self-service formats such as our knowledge base and customer learning portal.

• Take charge of operational excellence within the Customer Success function and promote efficiency at scale.

• Demonstrated experience in managing onboarding, retention, and renewals across various accounts.

• Proficiency with Zendesk or comparable Customer Success/Support tools.

• Strong operational mindset—both structured and hands-on.

• Initial experience in mentoring or coordinating small project teams.

• Exceptional communication and stakeholder management skills in both English and German.

• A proactive, customer-centric approach and a passion for developing scalable processes.

• 100% remote work with complete flexibility over your schedule.

• A transparent, trust-based culture within an international SaaS scale-up.

• Access to modern tools, data-driven processes, and swift decision-making.

• 2–3 offsites and workshops each year focused on strategy, connection, and team spirit.

• High level of autonomy with clearly defined development paths.

• The chance to actively influence a rapidly growing SaaS company.

• Significant learning opportunities in customer success, onboarding, software processes, and content creation.

• Close collaboration with our Customer Success and Product teams.

• Flexible working hours.

Customer Success Manager

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