Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main post-sales contact from the moment the contract is signed until the project goes live and beyond.

• Oversee the entire customer deployment process, which includes SSO configuration, connector setup, and platform onboarding.

• Manage expectations, timelines, and deliverables throughout the implementation phase.

• Create and implement customized onboarding strategies while promoting collaboration across various teams.

• Develop and carry out joint success strategies and executive business reviews to enhance adoption and achieve measurable business results.

• Track customer health, adoption metrics, and satisfaction indicators; proactively identify and address potential risks.

• Collaborate with Account Executives on discussions regarding renewals and expansion opportunities.

• Advise customers on Genspark best practices, new features, and pertinent use cases.

• Record and enhance onboarding procedures, playbooks, and best practices.

• Offer actionable product insights to shape the roadmap and ensure quality support.

• Engage in initiatives that enhance the delivery of customer value at scale.

• Report directly to the Head of Customer Success and work closely with Account Executives, Solutions Engineers, and Product teams on a daily basis.

⛳️ Requirements

• 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS clients.

• Demonstrated capability to manage complex, multi-stakeholder enterprise projects from initiation to renewal.

• Strong project management and organizational abilities.

• Proficient in handling multiple deployments at once.

• Exceptional communication skills and executive presence.

• Comfortable leading executive business reviews with C-suite stakeholders and collaborating with administrators.

• Solutions-focused and able to navigate ambiguity in rapidly changing environments.

• Familiarity with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is advantageous.

• Experience in AI, productivity, or knowledge work SaaS is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• A collaborative and inclusive work environment.