Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Autonomous management of a client portfolio and providing support throughout client projects.

• Welcoming new clients and fostering trustworthy relationships.

• Proficiently addressing customer inquiries via phone, email, and video calls regarding our offerings.

• Close cooperation with colleagues in the Marketing/Sales department.

• Identifying areas for optimization through regular assessments of client needs and usage.

• Consistent communication with clients to enhance long-term loyalty.

• Maintaining a high level of customer satisfaction through proactive communication and solution-focused support.

⛳️ Requirements

• Completed commercial training, a relevant degree, or equivalent qualifications.

• Exceptional command of English (minimum C1 level, with experience in a professional setting) in both spoken and written forms.

• Proficiency in German is appreciated but not mandatory.

• Strong understanding of the UK market and its cultural nuances is beneficial.

• Confident in using MS Office, CRM systems, and ticketing platforms.

🏝️ Benefits

• Flexible working hours.

• Option to work from home.

• Employee perks including an Urban Sports Club membership.

• Bicycle leasing options.

• Contribution to your company pension scheme.