Customer Success Manager

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Cultivate, sustain, and enhance robust relationships with the current customer base, primarily consisting of farmers and agricultural enterprises, while seeking to identify and onboard new clients in the region.

• Develop, oversee, and broaden collaborations with local plastic manufacturing partners to guarantee dependable production capacity, uphold quality standards, and ensure timely delivery.

• Identify and set up demonstration and trial sites in partnership with growers and manufacturing associates to validate and exhibit technologies tailored to local crop and climate conditions.

• Coordinate and track trial performance, ensuring accurate installation, usage, and collection of agronomic data to effectively measure plant response and environmental outcomes.

• Assist and train distributor and partner teams to clearly convey the agronomic and economic advantages of technologies to growers.

• Engage directly with growers and farm managers to analyze trial outcomes, share insights, and promote proper application and long-term adoption of the technology.

• Represent our client at field days, technical workshops, and horticultural fairs to foster awareness and trust within the grower community.

• Provide structured feedback to management regarding trial performance, grower experiences, and market trends to guide product development and regional strategy.

⛳️ Requirements

• A bachelor's degree in agricultural engineering, horticultural science, or a related discipline.

• Previous experience working directly with farmers, agricultural field operations, or Agri-Tech implementations.

• Strong understanding of agricultural practices, seasonal cycles, and rural working environments in Türkiye.

• Technical proficiency in agricultural technologies, farm data tools, or digital platforms.

• Analytical skills with the capability to interpret farm-level data and provide actionable insights.

• High attention to detail in monitoring adoption progress and documenting field activities.

• Strong problem-solving skills to tackle on-ground operational and adoption challenges.

• Excellent written and verbal communication abilities, with the capacity to simplify technical concepts for farmers.

• Proficiency in both English and Turkish.

• Willingness to travel frequently within assigned territories across Türkiye and potentially other regions.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Supportive working environment with a focus on innovation.

• Ability to make a positive impact in the agricultural sector.