Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the complete renewal process for designated accounts, proactively mitigating risk and ensuring high retention rates.

• Recognize and implement upsell and expansion opportunities by aligning customer requirements with additional integrations and services.

• Develop strategic account plans that link customer goals with Flexspring’s integration roadmap.

• Cultivate customer advocates and secure references through success stories, case studies, and go-to-market initiatives.

• Act as the primary post-sale contact and foster long-term relationships with leaders in HR, IT, and Finance.

• Assess, communicate, and illustrate the business impact and ROI of Flexspring’s integrations.

• Collaborate with Product, Sales, and Delivery teams to provide customer insights and influence product strategy.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success or a similar position within the SaaS, HR tech, or a technology-focused environment.

• A demonstrated history of managing renewals and facilitating account expansion within an established customer base.

• Significant experience in building and sustaining executive-level relationships.

• A solid understanding of HR systems and the challenges associated with HR data integration.

• Familiarity with CRM platforms like Salesforce.

• Excellent negotiation, presentation, and stakeholder management abilities.

• A data-driven approach with the capability to convey business outcomes and ROI effectively.

• Self-motivated, accountable, and collaborative, demonstrating strong ownership of customer results.

• Experience with HR and/or financial data integrations is a plus.

• Familiarity with enterprise HR platforms such as Workday, SAP, Oracle, ADP, UKG, or Paylocity is a plus.

• Experience in supporting customers across HR, IT, and Finance stakeholders is a plus.

• Proficiency in additional languages such as French, Spanish, Arabic, or others is a plus.

🏝️ Benefits

• Work remotely with flexible working hours.

• Enjoy 4 weeks of paid vacation each year.

• Comprehensive health benefits package for you and your family.

• Participate in team events and opportunities to connect with colleagues.

• Opportunity to engage with cutting-edge technologies.

• Competitive base salary.